Shipping & Returns

Shipping Policy

We strive to process and ship all orders within 48 hours of receiving payment.

Delivery Times

Standard Shipping: 3 to 5 business days (depending on the province).

Express Shipping: Faster delivery options are available at checkout.

You will receive a confirmation email with tracking details once your order has shipped. Please note that delivery times may vary due to unforeseen delays with the carrier.

Return & Refund Policy

Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your item. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. A receipt or proof of purchase is required.

We only offer exchanges for items that are defective or damaged. If you need an exchange, please contact us at thefragrancegallerycanada@gmail.com.

How to Start a Return

To request a return, email us at thefragrancegallerycanada@gmail.com. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed and you have not received your refund, please contact us at thefragrancegallerycanada@gmail.com.

Return Shipping Costs

Customers are responsible for paying return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at thefragrancegallerycanada@gmail.com so we can resolve the issue.